FAQs

💖 Naiya Kreations LLC – FAQs

You’ve Got Questions. We’ve Got Answers 

Check out the answers to some of the most frequently asked questions we receive below. If you can’t find the answer to what you’re looking for, please be sure to reach out. We’re always here to help.

✨ General Questions

1. What does Naiya Kreations offer?
At Naiya Kreations, we specialize in custom and handcrafted creations including personalized tumblers, custom apparel, party favors, and creative business branding items.

2. Are your products handmade?
Yes! Every item is carefully designed and crafted using professional equipment like sublimation printers, heat presses, and cutting machines to ensure high-quality results.

3. What makes Naiya Kreations different?
We combine creativity, quality, and attention to detail to bring your vision to life. Each piece is made with care, love, giving you a unique product you won’t find anywhere else 💕

🎨 Custom Orders

4. Do you accept custom orders?
Absolutely! Custom work is our specialty. Whether it’s for a business, event, or personal gift, we create designs tailored just for you.

5. Will I receive a design proof before production?
Yes! A digital mockup will be sent for approval before we begin production to ensure everything is exactly how you want it.

6. How many revisions are allowed?
We offer up to 2 minor revisions with your proof to make sure you're satisfied before finalizing your design. Afterwards each revision is $20.

⏳ Processing & Turnaround

7. What is your processing time?
Processing typically takes 5–14 business days, depending on the item and order size.

8. Do you offer rush orders?
Yes! Rush orders may be available for an additional fee. Please contact us before placing your order to confirm availability.

🚚 Shipping & Delivery

9. How long does shipping take?
Shipping usually takes 2–5 business days after your order is completed, depending on your location and carrier.

10. Do you offer local pickup?
Yes! Local pickup may be available—please contact us to arrange details.

💳 Payments

11. What payment methods do you accept?
We accept major debit/credit cards, and other secure payment options.

12. When is payment due?
Full payment is required before any custom work begins.

🔁 Refunds & Policies

13. Do you accept returns or exchanges?
Due to the custom nature of our products, all sales are final. We DO NOT accept returns or exchanges.

14. What if there is an issue with my order?
If your item arrives damaged or incorrect, please contact us within 48 hours with photos so we can resolve the issue promptly.

💡 Care Instructions

15. How do I care for my custom items?
To keep your items looking their best:

  • Hand wash Drinkware (no dishwasher)

  • Do not microwave unless specified

  • Avoid excessive heat or scratching

  • Handle with care to preserve the design

📩 Contact

16. How can I contact Naiya Kreations?
You can reach us via:

  • Social media (DMs)

  • Email

  • Website contact 

We typically respond within 24 hours 💌

💖 Final Touch

17. Why choose Naiya Kreations?
Because we don’t just make products—we create experiences. Every order is made with love, passion, creativity, and a commitment to making your vision come to life ✨